Return Policy

All Returned Items must be in the original packaging or in a mail-safe box or envelope. ArtisanDecoStore.com is not responsible for any items that are missing or damaged during shipment.

1. A return merchandise authorization number is REQUIRED for all returns.
2. All product returns must include the original packaging/invoice and any related promotional free items.
3. All returns must be shipped freight prepaid and with a tracking number or if returning via USPS, a Delivery Confirmation Number.
4. All related fees (shipping & return shipping fees) are Non-Refundable for all products.

Physical damages to any product will void the product's warranty and breach the return policy.

30 Day Satisfaction Guarantee

If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days. Buy with confidence. We stand behind our products. All returns are subject to our return policy. Please read further for details.

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How to get a RMA number

A Return Merchandise Authorization number is required for all returns:
You must obtain a Return Merchandise Authorization ("RMA") number within our return policy period. ArtisanDecoStore.com will not accept returns without a RMA number, materials without one will be sent back at sender's expense. RMAs are valid for 15 days, within which time the return item must be received by ArtisanDecoStore.com.

Please email us at service@artisandecostore.com or call 1-714-351-1026 to submit your RMA request. You will receive an RMA number and form. Please display the RMA number prominently on your package and include the form with your package.

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Defective Items

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Non-Defective Items

Returning a Non-Defective Item:
You may return most new, unopened items sold by ArtisanDecoStore.com within 30 days from the invoice date for a full refund. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error, such as ordering the wrong item and/or change in item preference. Please include a copy of your invoice. If you do not have the invoice, please include a note with your order number and RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals.

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Where and how to send my returns?

Our return address is:

ArtisanDecoStore.com
2821 Oak Knoll Drive,
Diamond Bar, Ca. 91765

All returns must be shipped freight, prepaid, and have a tracking number:
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by ArtisanDecoStore.com.

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Warranties

Physical Damages to any product will void the product warranty and eligibility for return:
Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.

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Contact Us

If you have any other questions related to our return policy, please contact our RMA department. For more information, visit our Contact Us page.